Home Network:
Your home network may be experiencing high usage from other users in your household.
Sometimes video streaming services such as: YouTube or Netflix can take up high amounts of bandwidth, we advise against using any such services while teaching.
If you are using a WIFI connection you may experience a delay in lessons, we highly recommend using a wired Ethernet cable connection to your homes router when attending live lessons.
Your Device:
Other applications on your computer may be monopolizing resources and so slowing the lesson down.
Please check for other applications running on your computer – to enable you to close any that you do not need for your lesson.
To check for running applications use the command (CTRL + SHIFT + ESC) to launch task manager:
You can close applications such as "Excel" to save memory and processing time -
this will enable your web browser to access more resources and improve its performance.
Other:
- Sometimes just refreshing your browser will help solve the problem: Use the refresh icon next to the back and forward arrows to refresh the page.
- Restarting your computer after long periods of use will also help.
- If problems continue, your Ethernet cable that connects you to your home router might be to blame, try another Ethernet cable.
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