In Lessons - 'My Webcam Is Not Working'

Checking Webcam Type

Determine if your device has an internal webcam, typically found in laptops, iPads, or smartphones.

Internal Webcam Issues

Check for Obstructions: Ensure there is no privacy shutter or any obstruction over the camera lens. Look for a small slider or switch and make sure it's not covering the webcam.

External Webcam Issues

Privacy Shutter: If you have an external webcam, check if it has a privacy shutter. Confirm that this shutter is open to allow the webcam to capture video.

Troubleshooting Steps:

For External USB Webcams

Reconnect the Webcam: Disconnect your USB webcam and then reconnect it to a different USB port. This can resolve recognition issues.

For External Bluetooth Webcams

Re-Pair the Webcam: Go to your Bluetooth settings, un-pair the webcam, and then re-pair it to ensure a stable connection.

For Windows Devices

Check Camera Functionality: Type 'Camera' into the search bar to open the camera application. If you see your image, the webcam is operational. If an error appears, proceed to the next step.

General Webcam Advice

If you experience any errors or continue to have issues with your webcam after following the previous steps, consider these additional troubleshooting actions:

• Restart your Device: Sometimes, simply restarting the computer can resolve unexpected device behaviour.
• Update Software: Ensure that your operating system and any relevant webcam software are up to date with the latest versions.
• Check Webcam Permissions: Verify that your browser and any lesson-related software have permission to access the webcam.
• Test with Another Application: Open a different program that uses the webcam to see if the issue is specific to the lesson environment.