Minimum requirements may vary depending on the device and browser being used 

This page gives you a summary of the requirements -- browser, Operating System (Windows/Mac), and bandwidth -- for accessing our online lessons.

Most people with average bandwidth, recent computer, and latest version of Google Chrome/FireFox/Microsoft Edge should meet all the minimum requirements.

Quick view:

• Tute lessons always work best on a wired internet connection
• If you need to rely on a WiFi connection, please ensure your signal strength is strong and that other users internet activity in your household does not affect your wireless connection
• Try not to use services like Netflix or Skype during the lesson as they can affect your internet connection
• Ensure no other applications are using the internet during your lesson, including Windows Updates
• Internet speeds should be at or in excess of: 5mb/s download, 1mb/s upload
• Latency/Connectivity should be: <150ms
• Approximately 70mb of data is used per lesson, however this can sometimes be slightly higher depending on the content of the lesson

High Level Requirements

Recommended Browsers

The recommended browsers are:

• Desktop/Laptop: Chrome, Firefox or Edge (latest versions).
• Mobile iOS (12.2+): Safari Mobile
• Mobile Android (10.0+): Chrome Mobile

Note: Internet Explorer and legacy Edge browsers are not supported. 

In terms of Operating Systems, our lessons run within the browser, so it's independent from the underlying operating system. For example, Windows 10 or Windows 11 are both fine as they can run the latest versions of the above browsers.

Desktop/Laptop Users

The following settings are recommended for all users connecting to lessons via desktop or laptop device:

1. For computer, you need a laptop or desktop computer with (at least) 4G of memory and a 2+ Ghz processor (any computer bought in the last three years should be fine), or any Chromebook with 4G of memory and a 1.5+ Ghz processor.
2. For bandwidth, you must have at least 1.0 Mbits/second upstream and 2 Mbits/second downstream.  To check bandwidth/internet speeds, use this link. (note that this is a 3rd party website)
3. Connectivity/Latency should be <150ms
4. Where possible, connect your computer to your Internet Router/Hub using an Ethernet cable. Ethernet cables are normally supplied with your router, but can be purchased in various lengths on the internet
5. For browsers, we recommend Google Chrome, Mozilla FireFox or Microsoft Edge.  
6. For audio, we strongly recommend using a headset.  A headset will ensure that others can hear your voice clearly and you don’t cause echo or background noise for others. You do not need to buy an expensive one -- any basic headset with a built-in microphone will work.   

A laptop with a built-in webcam and microphone will be sufficient as well if you’re in a quiet area.

Mobile Device Users 

The following settings are recommended for all users connecting to lessons from a mobile device:

1. For data network, we recommended 5G for best results, or minimum 4G LTE Network to use audio, view presentation content, and receive screen sharing.
2. For connection via WiFi/wireless, we recommend private versus public networks.
3. For device settings, we recommend reducing device usage while connecting to lessons; close applications that may run in the background and reduce browsing activities. 

--- Additional Recommendations for Teachers/Presenters ---

We recommend Teachers connect from a desktop or laptop device whenever possible to ensure all features and functions available in lessons are accessible to the user.

Teachers can join using a mobile device, however, use of more bandwidth intensive features such as the screen sharing may be limited. 

IMPORTANT: at this time screen sharing is not supported from mobile devices. Teachers/Presenters who wish to use the screen sharing function should use a laptop, desktop, or Chromebook device.

Screen sharing uses more bandwidth than sharing a webcam.  To broadcast screensharing takes about 1 Mbits/sec of upstream bandwidth.  Therefore, for the current presenter - such as when a viewer (student) is made presenter - we recommend the presenter have upstream bandwidth of at least 2 Mbits/sec.  

We recommend teachers/presenters connect through a wired network (not wireless) if possible.  If connecting from a wireless network that is not reliable, you may experience periodic disconnects or gaps in your audio.

Detailed Requirements

Network connectivity

Each user should be able to make the following TCP/IP and UDP network connections.

Note: If a firewall that blocks the UDP connections for the user, it would cause the media connections to "tunnel" through port 443, which, if is also behind a firewall, the user may experience performance issues with sharing and viewing audio/video.